It's Sunday evening 7 p.m. and the phone rings. I could leave it for the service but I want to help the pontentially panicking mom on the other end. "l need help, my child has head lice" the voice on the other end proclaims. I know at this time at night I probably won't be able to get her combed out tonight. I offer to send her our lice treatment kit by cab. This way she can start treatment and we will see her in the morning. She is so thrilled that she can't stop thanking me. I'm happy I picked up the phone.